Terms and conditions

Shipping and Handling

We have the Fastest Shipping! And we ship all over the world! We will ship your order ASAP and issue a Tracking number by Email, WhatsApp Message or any other contact information that you provided. Your order will be delivered at your door safely and easily.

1. Delivery Methods: 

A. For (Personal Shipments) individual practitioners & healthcare professionals:

All your orders will be dispatched to you by DHL, FedEx, Ups or SKYNET (according to your requirements and country).

Only RUSSIA, MEXICO, BRAZIL and ARGENTINA and Countries where DHL Don’t deliver Surgical Instruments to Individuals, will get products by EMS Post Service, For this purpose VEOSURG INSTRUMENTS have some requirements for esteemed Clients.

In case of personal shipments – any 2 KYC Documents are required from the following:
    • Driving License copy
    • Pan Card copy
    • Passport copy
    • Electricity bill copy/ Telephone bill copy
    • Aadhaar Card copy

All other clients will receive products very safely by DHL, FedEx, Ups or SKYNET. A delivery agent will deliver your products at your door step and you won’t be charged any extra tax or custom charges.

B. Bulk Order Shipping & Logistics for Businesses:

In case of Logistics for Businesses and Bulk Orders we offer all types of INCOTERMS in accordance with the facilitation of the customers.

2. Delivery Time:

All orders received by VEOSURG INSTRUMENTS are processed and, if the stock is available, dispatched within 3-4 working days of receiving the order. If the products are out of stocks then your ordered products will have to go through a production process, and then shipped which may be 1-4 weeks to be delivered.

3. Tracking:

Once your order is shipped you will receive the Tracking Id on your given contact information, from which you can track your package.

Return and Refund Policy

  1. Return shipping, insurance, and handling is the responsibility of the customer.
  2. Credits will not be issued until the product is received in acceptable condition.
  3.  Once the item has been used it is not returnable.
  4. Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within ten (10) working days of receipt of goods.
  5. Custom products are not eligible for return or exchange under any circumstances.
  6. Product will only be accepted for exchange/credit if received in sell-able condition.
  7. Product must be returned in the original sealed package to be accepted for replacement or credit.
  8. A restocking fee will apply to any product returned for reasons other than defect or damage

The Restocking Fee Schedule is as follows:-

  • 20% for items returned within 15 days
  • 30% for items returned between 15-45 days
  • No credit after 45 days
  • Shipping fees will not be credited.

Order Cancellation:

Orders can only be cancelled in a period of 24 hours after making the payment, once we start production or preparation of your order the orders cannot be cancelled and there will be no refund for cancelling an order after 24 hours without a valid reason. If there is any problem in the products after receiving the delivery of your order then we do issue replacements free of cost and make the customer happy and satisfied.